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CAF Australia
Cairnmillar Institute
Camp Quality Victoria
Campbell Turnbull Book Group
Campbell Turnbull Library
Cancer Council Victoria
Canoeing Victoria
CanTeen Australia (Victorian Division)
Carelink Counselling Service
Carers Victoria
Carinya Society
Caritas Christi Hospice
Carry On (Victoria)
Casa Bambini Childcare Centre
Casal Catala de Victoria Inc
Cat Protection Society of Victoria
Catchment Youth Services Program
Catholic Education Office Melbourne
Catholic Social Services Victoria
CatholicCare - Adoption, Permanent Care and AIS
CatholicCare - Alcohol and Other Drug Family Service
CatholicCare - East Melbourne
CatholicCare - Malvern
Caulfield Pain Management and Research Centre
Centre Against Sexual Assault (CASA House)
Centre for Adult Education
Centre for Culture Ethnicity and Health
Centre for Excellence in Child and Family Welfare
Centrelink
Cerebral Palsy Support Network
CERES Animal Support Group
CERES Community Environment Park
CERES Community Garden Plots
Chaldean Culture Society of Victoria
Challenge - Supporting Kids with Cancer
Chapman Avenue Scout Hall
Child Care Centres Association of Victoria Inc
Child Migrants Trust
Child Support
Child Wise
Child Witness Service
Children of Parents with a Mental Illness National Initiative
Children's Court of Victoria
Children's Protection Society
Chinese Community Social Services Centre Inc
CHOICE
Church of God - Coburg
Church of Jesus Christ of Latter-day Saints (The)
Circolo Pensionati Abruzzesi
Circolo Pensionati Del Reggio Calabria Club
Circolo Pensionati Di Merlynston
Circolo Pensionati Italiani Di Casa Nostra
Circolo Pensionati Italiani Di Coburg
Circolo Pensionati Italiani Di East Brunswick
Circolo Pensionati Italiani Di Hadfield
Circolo Pensionati Italiani Di West Brunswick
Circolo Pensionati Laziali Della Federazione Victoria
Circolo Pensionati Pugliesi
Circolo Resistenza Sette Fratelli Cervi Victoria Inc
Citylink Melbourne Limited
CLAN - Care Leavers of Australia Network
Clarrie Wohlers Senior Citizens Centre
CleftPALS Victoria
Clifton Park Synthetic Pitch
Clinicians Health Channel
Co.As.It. - Italian Assistance Association
Coburg Amateur Athletics Ground and Hall
Coburg and Pascoe Vale South Child Care Centre
Coburg Auskick
Coburg Baptist Church
Coburg Basketball Association Inc
Coburg Book Group
Coburg Children's Centre and Kindergarten Inc
Coburg Community Drop-In Centre
Coburg Community Information Centre Inc
Coburg Court House
Coburg Cricket Club
Coburg Cycling Club Inc
Coburg Districts Football Club Inc
Coburg Harriers Club Inc
Coburg High School Historical Group Inc
Coburg Historical Society Inc
Coburg Home for the Aged Inc (Dorothy Impey Home)
Coburg Inter Church Council
Coburg Islamic Centre
Coburg Legacy Widows Club
Coburg Leisure Centre
Coburg Library
Coburg Lions Football Club Limited
Coburg Little Athletics Centre
Coburg Maternal and Child Health Centre
Coburg Moreland Bowls Club Inc
Coburg North Primary School
Coburg Olympic Swimming Pool
Coburg Pine Ridge Cemetery
Coburg Primary School
Coburg Senior Citizens Centre
Coburg Senior High School
Coburg Special Developmental School
Coburg Table Tennis Club Inc
Coburg Teaching Unit
Coburg Tennis Club Inc
Coburg Town Hall and Concert Hall
Coburg Traders Association
Coburg Turkish Elderly and Pensioners Club
Coburg Uniting Church
Coburg West Primary School
Coeliac Victoria and Tasmania
Collective of Self Help Groups (COSHG)
Collingwood Children's Farm
Colton Close Aged Care
Comcare Australia
ComLaw
Commission for Children and Young People
Common Equity Housing Ltd
Commonwealth Director of Public Prosecutions
Commonwealth Ombudsman
Commonwealth Respite and Carelink Centre/CarerLinks North
Communications (Department of)
Communications Law Centre
Community Child Care Association Inc
Community Connections Program - Glenroy
Community Housing Federation of Victoria
Community Housing Ltd
Community Information and Support Victoria Inc
Community Newspaper Association of Victoria
Connexions
Conservation Volunteers Australia
Consulate-General of the Republic of Nauru
Consumer Action Law Centre
Consumer Affairs Victoria
Consumer Utilities Advocacy Centre
Continence Foundation of Australia
Coroners Court of Victoria
Corpus Christi Catholic Church
Corpus Christi Primary School
Corpus Christi Tennis Club
Corrections Victoria
Cottage By the Sea, Queenscliff Inc
Council of Single Mothers and Their Children Inc
Council on the Ageing (Victoria)
Council to Homeless Persons
Councillor Helen Davidson - Deputy Mayor
Councillor John Kavanagh
Councillor Lambros Tapinos
Councillor Lenka Thompson
Councillor Lita Gillies
Councillor Meghan Hopper - Mayor of Moreland
Councillor Michael Teti
Councillor Oscar Yildiz JP
Councillor Rob Thompson
Councillor Samantha Ratnam
Councillor Sue Bolton
Counihan Gallery in Brunswick
Counselling Online
Counterpoint Young Women's Refuge
Country Fire Authority
Country Women's Association - Pascoe Vale
Country Women's Association of Victoria Inc
County Court of Victoria
Court Network Inc
CPA Australia
Craigcare Pascoe Vale Aged Care Facility
Craigieburn Health Service
CREATE Foundation Centre - Victoria
Creative Opportunities
Credit Ombudsman Service Limited
Cretan Brotherhood of Melbourne and Victoria
Cri du Chat Support Group of Australia Inc
Crohn's and Colitis Australia
Crossway Moreland
Crossways Food For Life
CRS Australia
CRS Australia - Brunswick
CRS Australia - Glenroy
Cult Information and Family Support Inc
Cumberland Road Scout Hall
CVGT Employment and Training Specialists
Cyprus Community of Melbourne and Victoria
Cystic Fibrosis Victoria Inc
 Details
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Centrelink
Also known as:
Family Assistance Office
Financial Information Service
Social Security (Department of) (formerly)
Postal:
Box 7800 Canberra Business Centre
Canberra ACT 2601
Telephone:
13 2468 General Information
13 2307 Centrelink's Online Services Support
13 6240 Centrelink Phone Self Service
1800 132 317 ABSTUDY - May help students stay at school or go on to further studies
13 2318 Assistance for Isolated Children - Enquiries about Assistance for Isolated Children Scheme payments (AIC)
13 2850 Assurance of Support - Enquiries about need for Assurance of Support to receive visa grant
13 3633 Australian Apprenticeships - Enquiries about the Australian Apprenticeships Initiative
1800 057 111 (Toll Free) BasicsCard Balance - Information about how much money is available on BasicsCard
13 1158 National Business Gateway - a specialised service for businesses and organisations
13 2115 National Business Gateway FAX
13 1202 Centrelink Multilingual Service - Assistance and information in languages other than English
13 1673 Centrelink International Services - Enquiries about moving or travelling outside Australia, claiming payments while outside Australia, or receiving payments from other countries
1800 132 468 (Toll Freel) Complaints and Feedback - To give feedback, suggestions or make a complaint
13 6330 Debt Recovery - Enquiries about repayment of a Centrelink debt
13 2717 Disability and Carers - Disability Support Pension, Mobility Allowance, Carer Payment, Carer Allowance, and Sickness Allowance
13 2316 Drought Assistance - Enquiries about Drought Assistance payments and services
13 2850 Job Seekers - Newstart Allowance, Exceptional Circumstances Relief Help, Widow Allowance, Special Benefit and Employment Services Providers
13 6150 Families - Family Tax Benefit, Child Care Benefit, Parenting Payment, Double Orphan Pension, Health Care Cards, Baby Bonus, Maternity Immunisation Allowance, and Jobs, Education and Training (JET)
1800 050 041 (Toll Free) Foreign Income Exchange Rate Line
13 1524 Fraud Tip-off Line - Report a suspected fraud against Centrelink, Medicare, the Pharmaceutical Benefits Scheme or the Child Support Program
1800 132 594 (Toll Free) Income Management and BasicsCard enquiries
1800 136 380 (Toll Free) Centrelink Indigenous Call Centre
1800 138 193 (Toll Free) Indigenous Debt Recovery
13 3276 (13 EARN) - Report income for Centrelink payments - Report employment income and activity test details
13 2300 Older Australians - Age Pension, Pensioner Concession Cards, Bereavement assistance, Widow B Pension, Wife Pension, and Commonwealth Seniors Health Card
13 2490 Students - Youth Allowance, Austudy, Pensioner Education Supplement and Low Income Health Care Card
1800 810 586 TTY (Toll Free) - General number for all enquiries
1800 000 567 TTY (Toll Free) - Customer Relations
1800 639 109 TTY (Toll Free) - ABSTUDY
Internet:
www.humanservices.gov.au
www.humanservices.gov.au/customer/dhs/centrelink
humanservices.findnearest.com.au (Find nearest office)
Contacts:
AIRPORT WEST
   Customer Service Centre, Westfield Shopping Centre, Shop 79 Level 1, 29-35 Louis Street, Airport West VIC 3042
ARARAT
   Customer Service Centre, Cnr King and High Street, Ararat VIC 3377
BAIRNSDALE
   Customer Service Centre, 60-62 McLeod Street, Bairnsdale VIC 3875
BALLARAT
   Customer Service Centre, 12 Albert Street, Ballarat VIC 3350
BELGRAVE
   Customer Service Centre, 1657-1661 Burwood Highway, Belgrave VIC 3160
BENALLA
   Customer Service Centre, 22 Church Street, Benalla VIC 3672
BENDIGO
   Customer Service Centre, Cnr Lyttleton Terrace and St Andrews Avenue, Bendigo VIC 3550
BORONIA
   Customer Service Centre, 3 William Street, Boronia VIC 3155
BOX HILL
   Customer Service Centre, 3-13 Harrow Street, Box Hill VIC 3128
BROADMEADOWS
   Customer Service Centre, 16-22 Pearcedale Road, Broadmeadows VIC 3047
CAMBERWELL (SENIORS AND CARERS)
   Customer Service Centre, 799 Burke Road, Camberwell VIC 3124
CHELTENHAM
   Customer Service Centre, 1242A Nepean Highway, Cheltenham VIC 3192
COLAC
   Customer Service Centre, 108 Bromfield Street, Colac VIC 3250
CORIO
   Customer Service Centre, First floor Corio Village Shopping Centre, Cnr Bacchus Marsh and Purnel Road, Corio VIC 3214
CRANBOURNE
   Customer Service Centre, 7-9 Codrington Street, Cranbourne VIC 3977
DANDENONG
   Customer Service Centre, 27-29 Robinson Street, Dandenong VIC 3175
DAREBIN
   Customer Service Centre, 251 Murray Road, Preston VIC 3072
ECHUCA
   Customer Service Centre, 69 Heygarth Street, Echuca VIC 3564
EPPING
   Epping Homemaker Centre, 560-650 High Street, Epping VIC 3076
FOOTSCRAY
   Customer Service Centre, 75 Moore Street, Footscray VIC 3011
FOUNTAIN GATE
   Customer Service Centre, HM12 (71-73 Webb Street), Westfield Shopping Centre 352 Princes Highway, Fountain Gate VIC 3805
FRANKSTON
   Customer Service Centre, Cnr Davey and Young Streets, Frankston VIC 3199
GEELONG
   Customer Service Centre, 12-14 Little Ryrie Street, Geelong VIC 3220
GEELONG (SENIORS AND CARERS)
   Customer Service Centre, Shop 57-63, Level 1 Market Square, 96 Malop and Street, Geelong VIC 3220
GLEN WAVERLEY
   Customer Service Centre, 7 Bogong Avenue, Glen Waverley VIC 3150
GREENSBOROUGH
   Customer Service Centre, 16-20 Grimshaw Street, Greensborough VIC 3088
HAMILTON
   Customer Service Centre, 258 Grey Street, Hamilton VIC 3300
HASTINGS
   Customer Service Centre, 125 High Street, Hastings VIC 3915
HEIDELBERG
   Customer Service Centre, 21 Yarra Street, Heidelberg VIC 3084
HORSHAM
   Customer Service Centre, Cnr Darlot and McLachlan Streets, Horsham VIC 3400
LILYDALE
   Customer Service Centre, Cnr Anderson and Chapel Streets, Lilydale VIC 3140
MARYBOROUGH
   Customer Service Centre, 16 Campbell Street, Maryborough VIC 3465
MELTON
   Customer Service Centre, Woodgrove Shopping Centre, 533-555 High Street, Via Barries Road, Melton VIC 3337
MILDURA
   Customer Service Centre, 112-124 Deakin Avenue, Mildura VIC 3500
MORELAND
   Customer Service Centre, 172-186 Moreland Road, Brunswick VIC 3056
MORNINGTON
   Customer Service Centre, 332 Main Street, Mornington VIC 3931
MORWELL
   Customer Service Centre, Cnr Chapel and Elgin Streets, Morwell VIC 3840
NEWMARKET
   Customer Service Centre, 482-490 Racecourse Road, Newmarket VIC 3031
NEWPORT
   Customer Service Centre, 433-439 Melbourne Road, Newport VIC 3015
OAKLEIGH
   Customer Service Centre, 88 Atherton Road, Oakleigh VIC 3166
PAKENHAM
   Customer Service Centre, 25 Treloar Lane, Pakenham VIC 3810
PORTLAND
   Customer Service Centre, 8-10 Gawler Street, Portland VIC 3305
RINGWOOD
   Customer Service Centre, 2-6 Bond Street, Ringwood VIC 3134
ROSEBUD
   Customer Service Centre, 3 Jetty Road, Rosebud VIC 3939
   PO Box 278, Rosebud VIC 3939
ROWVILLE
   Customer Service Centre, 5/5 Fulham Road, Rowville VIC 3178
SALE
   Customer Service Centre, 150-154 York Street, Sale VIC 3850
SEYMOUR
   Customer Service Centre, 8 Henry Street, Seymour VIC 3660
SHEPPARTON
   Customer Service Centre, 298 Maude Street, Shepparton VIC 3630
SOUTH MELBOURNE
   Customer Service Centre, 94 York Street, South Melbourne VIC 3205
SPRINGVALE
   Customer Service Centre, 324-334 Springvale Road, Springvale VIC 3171
STAWELL
   Customer Service Centre, 27 Church Street, Stawell VIC 3380
SUNBURY
   Customer Service Centre, 33-37 Evans Street, Sunbury VIC 3429
SUNSHINE
   Customer Service Centre, 35-45 Dickson Street, Sunshine VIC 3020
SWAN HILL
   Customer Service Centre, 221 Beveridge Street, Swan Hill VIC 3585
WANGARATTA
   Customer Service Centre, 25 Faithfull Street, Wangaratta VIC 3677
WARRAGUL
   Customer Service Centre, 42 Queen Street, Warragul VIC 3820
WARRNAMBOOL
   Customer Service Centre, 109 Lava Street, Warrnambool VIC 3280
WATERGARDENS
   Customer Service Centre, Shop 1, 399 Keilor-Melton Road, Taylors Lakes VIC 3038
WERRIBEE
   Customer Service Centre, 89-91 Synott Street, Werribee VIC 3030
WINDSOR
   Customer Service Centre, 255 High Street, Prahran VIC 3181
WONTHAGGI
   Customer Service Centre, 2 Biggs Drive, Wonthaggi VIC 3995
YARRA
   Customer Service Centre, 617 Victoria Street, Abbotsford VIC 3067
Services:
The Department of Human Services is responsible for the development of service delivery policy and provides access to social, health and other payments and services. The Human Services Legislation Amendment Act 2011 integrated the services of Medicare Australia, Centrelink and CRS Australia on 1 July 2011 into the Department of Human Services 
* Centrelink delivers a range of payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, and people from culturally and linguistically diverse backgrounds, and provides services at times of major change 
 
* Find the nearest Centrelink, Medicare or Child Support Office on the website
Area Served:
AUSTRALIA
Hours:
Hours may vary locally 
See website for office locations and hours 
See website for Call Centre hours
Cost:
Calls from home phones to a Centrelink "13" number from anywhere in Australia are the cost of a local call. Local call charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge. 
Calls to "1800" numbers from home phones are free. Calls from a public phone and mobiles may be timed and charged at a higher rate. 
"13" numbers may not be available from VOIP services, please see service provider for more information. If VOIP service is unavailable try using a land line
Disabled Access:
Yes
Parent Body:
Australia. Department of Human Services
Publications:
'Guide to Australian Government Payments' booklet  
(see website) 
Service]: Families
Telephone:
13 6150 Monday to Friday 8am - 8pm 
13 2307 Online Services Help
Internet:
www.humanservices.gov.au/customer/themes/families
Services:
* Provides payments to help with the expenses of raising children and looking after health issues 
* Use online services to update the family income estimate and access a range of other services 
* Estimate how much you may be able to get by using the Online Estimator 
* Payments administered include: 
- Baby Bonus (Baby Bonus will no longer be available for children who are born or adopted on or after 1 March 2014. Families may be eligible for Parental Leave Pay or the Newborn Upfront Payment and Newborn Supplement.) 
- Child Care Benefit 
- Dad and Partner Pay 
- Double Orphan Pension 
- Family Tax Benefit 
- Health Care Card 
- Income Support Bonus 
- Jobs, Education and Training Child Care Fee Assistance 
- Parental Leave Pay 
- Remote Area Allowance 
- Rent Assistance 
- Widow Allowance
Area Served:
VICTORIA, State of
Hours:
After Hours Services - Yes
Publications:
Booklet 'The What, Why and How of Family Assistance' 
Service]: Financial Information Service
Telephone:
13 2300 
13 6357 Financial Information Service Seminar bookings
Email:
fis.seminar.bookings@humanservices.gov.au
Internet:
www.humanservices.gov.au/customer/services/centrelink/financial-information-service 
www.humanservices.gov.au/customer/enablers/centrelink/financial-information-service-seminars/fis-seminars-vic (Seminars in Victoria)
Services:
* Assists in making informed financial decisions and helps in understanding the consequences of those decisions in the short, medium and long term 
* Provides information to assist in maximising overall retirement income 
* Holds financial education seminars in a range of locations across Australia
Subjects:
ABSTUDY
AGE PENSION
ASSISTANCE FOR ISOLATED CHILDREN SCHEME
AUSTUDY
BEREAVEMENT ALLOWANCE
BEREAVEMENT PAYMENTS
CARER ALLOWANCE
CARER PAYMENT
CENTRELINK SERVICES
CHILD CARE BENEFIT
CONCESSIONS, FINANCIAL
CRISIS PAYMENT
DISABILITY SUPPORT PENSION
DISASTER RELIEF PAYMENT
DOUBLE ORPHAN PENSION
EMPLOYMENT
EXCEPTIONAL CIRCUMSTANCES RELIEF PAYMENT
FAMILY ALLOWANCE
FAMILY TAX BENEFIT
FARM HELP
FEDERAL GOVERNMENT
INCOME MAINTENANCE
MATERNITY ALLOWANCE
MATERNITY IMMUNISATION ALLOWANCE
MATERNITY PAYMENT
MATURE AGE ALLOWANCE
MOBILITY ALLOWANCE
MULTIPLE BIRTH ALLOWANCE
NEWSTART ALLOWANCE
PARENTING PAYMENT
PARTNER ALLOWANCE
PAYMENTS (INCOME SUPPORT)
PENSION BONUS SCHEME
PENSION LOAN SCHEME
PENSIONER EDUCATION SUPPLEMENT
PHARMACEUTICAL ALLOWANCE
REMOTE AREA ALLOWANCE
RENT ASSISTANCE
SICKNESS ALLOWANCE
SPECIAL BENEFIT
TELEPHONE ALLOWANCE
VOCATIONAL GUIDANCE
WIDOW ALLOWANCE
WIDOW B PENSION
WIFE PENSION
YOUTH ALLOWANCE
(Click a subject to find all associated entries)
Last Updated: 21/02/2014
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